Does Viator offer the best prices online? Do they have a guarantee?

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Kimberley Heit
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Posted Aug 5, 2012

Hi Sam,

Yes, Viator does several things to ensure you get th best price. The overall policy is called the crazy low prices guarantee. They are constantly updating their prices to try to provide the best prices online. If you end up finding a lower price they refund the price difference.

They state "If you find a lower price for the same tour or activity offered by the same operator (priced in the same currency) within 72 hours of booking, send us the details and we'll refund the price difference. No gimmicks, no exceptions."

They also offer a guarantee against finding a cheaper price when you arrive at your destination. They say "If you do happen to find a lower price direct from our operator, simply send us the details and we'll refund the price difference. It's that easy."

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Rated 4.0 - 38 reviews

About Viator

Viator is a major local experiences, activities, & tours company operating the e-commerce site viator.com. Viator sells its products and services in the local experiences, activities, & tours vertical, offering discounts and promo codes to its customers infrequently. Viator has good ratings among shoppers on Knoji, with 38 ratings and an average rating of 4.0 stars. Viator scores well compared to other brands in the local experiences, activities, & tours industry, providing 9 e-commerce features to better serve its customers.

Viator's Features Scorecard

Shipping & Returns Policies
Free Returns & Exchanges:
Yes
Viator offers free returns & exchanges for qualifying orders and customers, according to their free returns & exchanges policies. See policies and program details on their returns & exchanges policies page. Read full answer >>
International Shipping:
Maybe
It appears that Viator may not offer international shipping currently. Read full answer >>
Payment Options
Debit & Prepaid Cards:
Maybe
It appears that Viator may not accept debit & prepaid cards currently. Read full answer >>
Paypal:
Maybe
It appears that Viator may not accept PayPal currently. Read full answer >>
Apple Pay:
Maybe
It appears that Viator may not accept Apple Pay currently. Read full answer >>
Google Pay:
Maybe
It appears that Viator may not accept Google Pay currently. Read full answer >>
Discount Policies
Promo Codes:
No
It appears that Viator may not offer promo codes currently. Read full answer >>
Sales:
Yes
Viator runs a clearance and promotions page on their website. Check the official Viator sales page for the latest discounted prices and sales directly from Viator Read full answer >>
Black Friday Ad:
Maybe
It appears that Viator may not offer Black Friday ad currently. Read full answer >>
Cyber Monday Ad:
Maybe
It appears that Viator may not offer Cyber Monday ad currently. Read full answer >>
Military Discounts:
Maybe
It appears that Viator may not offer military discounts currently. Read full answer >>
Official Coupons Page:
Yes
Viator offers their own coupons and promotions page on their website. Check the official Viator coupons page for the latest offers directly from Viator Read full answer >>
Student Discounts:
Maybe
It appears that Viator may not offer student discounts currently. Read full answer >>
Senior Discounts:
Maybe
It appears that Viator may not offer senior discounts currently. Read full answer >>
Birthday Discounts:
Maybe
It appears that Viator may not offer birthday discounts currently. Read full answer >>
Price Matching:
Maybe
It appears that Viator may not offer price matching currently. Read full answer >>
Competitor Coupons:
Maybe
It appears that Viator may not accept competitor coupons currently. Read full answer >>
Coupon Stacking:
No
It appears that Viator may not allow coupon stacking currently. Read full answer >>
Customer Service Features
Contact Information:
Maybe
It appears that Viator may not offer contact information currently. Read full answer >>
Money-back Guarantee:
Yes
Viator offers money-back guarantee for qualifying orders and customers, according to their money-back guarantee policies. See policies and program details on their money-back guarantee policy page. Read full answer >>
Gift Cards:
Maybe
It appears that Viator may not offer gift cards currently. Read full answer >>
Loyalty Programs:
Maybe
It appears that Viator may not offer loyalty programs currently. Read full answer >>
Customer Reviews:
Maybe
It appears that Viator may not offer customer reviews currently. Read full answer >>
Social Media Pages:
Maybe
It appears that Viator may not offer social media pages currently. Read full answer >>
Financing Options
Affirm Financing:
Maybe
It appears that Viator may not accept Affirm financing currently. Read full answer >>
Afterpay Financing:
Maybe
It appears that Viator may not accept Afterpay financing currently. Read full answer >>
Klarna Financing:
Maybe
It appears that Viator may not accept Klarna financing currently. Read full answer >>
Bread Financing:
Maybe
It appears that Viator may not accept Bread financing currently. Read full answer >>
Website Features
Website Security & Privacy:
Yes
Viator offers website security & privacy for qualifying orders and customers, according to their website security & privacy policies. See policies and program details on their website security & privacy policies page. Read full answer >>
Mobile Apps:
Maybe
It appears that Viator may not offer mobile apps currently. Read full answer >>
Marketing Programs
Affiliate Programs:
Yes
Viator offers affiliate programs for qualifying orders and customers, according to their affiliate programs policies. See policies and program details on their affiliate programs page. Read full answer >>
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