Does Viator offer the best prices online? Do they have a guarantee?
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Yes, Viator does several things to ensure you get th best price. The overall policy is called the crazy low prices guarantee. They are constantly updating their prices to try to provide the best prices online. If you end up finding a lower price they refund the price difference.
They state "If you find a lower price for the same tour or activity offered by the same operator (priced in the same currency) within 72 hours of booking, send us the details and we'll refund the price difference. No gimmicks, no exceptions."
They also offer a guarantee against finding a cheaper price when you arrive at your destination. They say "If you do happen to find a lower price direct from our operator, simply send us the details and we'll refund the price difference. It's that easy."